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Interviewing: the Forgotten Skill

6 November 2007 4 Comments

“Always
assume your first question may be your last. Make it count.” That’s the advice
from journalist Martin Perlich, who has written, The
Art of the Interview: a Step-by-Step Guide to Insightful Interviewing.

While
there are some amazing writers online, there seem to be far fewer great
interviewers. (And really no courses on how to be a good interviewer, even in J-schools.) I don’t know about you but listening to many podcasts, vlogs and
Webinars is often painful because the interviewer asks rather boring questions,
or doesn’t pick up on a quirky comment and guide the conversation into an
interesting, new place.

 Based
on conversations with journalists and my own experiences ( I began my career as
a journalist) here are some interviewing tips. 

  • Be prepared and do
    good homework.
    This is at least 50%, maybe more,  of what makes a good interview. When Susan
    Bratton
    of  New Life Media prepares
    for a “Dishy Mix” interview she really pushes her guests to provide the unusual
    tidbits and then she digs, digs, digs. 
    I believe one reason she gets such interesting people to agree to
    be interviewed  – and reveal so much about themselves — is that she makes it easy and interesting for them due to
    her homework. Another podcaster who really does his homework is Paul Dunay of Buzz Marketing for Technology. And then, of course, there's the infamous James Lipton of Inside the Actors Studio who constantly surprises his famous actor guests with just how much he knows about them.
  • Start off with a
    question that puts the person in a good light
    and makes him or her comfortable.  If you begin by asking too
    provocative a question, the interviewee may shut down. Perlich suggests that
    the  opener question should distinguish
    you and bring something new to the “travel weary Subject.”   “The Opener speaks volume about who you
    are,” he explains. “It should contain a kernel of original insight into
    the Subject and his or her work. Show you care enough to have penetrated
    past the home page of the official website. The Opener should display both
    your power and respect for your Subject.”
  • Be totally
    interested in the other person and really listen to what they’re
    saying.
      In researching my book
    Beyond Buzz I asked Robin Young, host of NPR’s Here & Now lunchtime
    news show and a brillant interviewer, for her suggestions. Her advice:

1. Listen

2. Really listen.

3. After you’ve listened, ask questions relative
to what you heard when you listened.

4. Then, listen to the answer

5. Follow up with another question to make sure
you heard correctly what the speaker was saying.

5a. Then, listen some more.

  • Ask the
    unexpected:
    What are people wasting too much time on?  What should
    be worrying people about this issue? What are the three biggest
    obstacles to using or succeeding in this field?  What could completely disrupt the game? What are you sick of talking about and why?
  • Avoid these
    questions:
      So how id it
    feel?  What was it like? Where did it
    all begin for you? And
    anything that elicits a yes or no response.
  • Keep asking
    questions until you understand the answer:
    If you don’t understand the
    answer, neither will your listeners.
  • Wrap with either of
    these two questions:
    “Is there something you’d like to add?” or “What am I
    forgetting?”

 Lastly, I find it helpful to listen to good interviewers, and collect “wow” questions.

Other advice?

4 Comments »

  • Anonymous said:

    Lois,
    I take it that this is a critical skill in developing the marketing conversation.
    But it's also a lot more…. Especially the advice to “Listen… Really listen… and listen some more”! That is a critical skill in life!
    Thanks!
    Morty

  • Anonymous said:

    Lois,
    Thank you for bringing up the lost art of interviewing. In a self-absorbed world, it takes a strong will to genuinely care about how the interviewee comes across more than how you come across as the interviewer.
    I've been filming interviews with authors for several years and have trained and tried many interviewers. You would be surprised at how many people just freeze-up when interviewing and can't think of a single thing to ask! It's because, as Robin Young indicates, they aren't really listening or they'd have no trouble coming up with the next question.
    Here are a couple tips I would add to the list:
    * Let them purge first. We start with the question, “tell us about your book,” because speakers have something they plan to say and until you let them get it out, they will be fidgety and distracted. This practiced pratter is seldom very interesting because it is so scripted, but you have to get it out of the way to really connect. I can afford to do this because I can edit; for a live program, an open question like that might lead to a long, boring answer and ruin the show — so the technique depends on the circumstances.
    * “Can you give me an example?” People understand general principles most clearly through an example rather than theory. The quicker you get the interview subject off the high tower of generalities and into the muck of a specific example, the quicker you grab and hold the audience.
    Love this tack you're taking. Keep it coming.
    Thanks,
    STEVE O'KEEFE

  • Anonymous said:

    I always advocate the pregnant pause. As a journalist one of the best tools I've used is a long pause. It compels the interviewee to fill the space and often you can get fantastic sound bites in that fashion.
    Last year when I interviewed Salman Rushdie for Texas Book Festival I used the “pause” method and it actually got him to talk about his days as an ad copywriter in the UK and working 8 eight hours a day to this day because of that original uniformity in writing. Even in hiding!

  • Anonymous said:

    Nettie,
    I like that — the pregnant pause. I'm definitely going to try that.
    Thanks,
    STEVE

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